Returns & exchanges
Fair, fast, mostly free. Scan the essentials — tap the questions below for detail.
Fastest path: log in to your account, open the order, tap Request return. Guest orders — email support@grip-x.com with your order number.
Request
Open your order, pick a reason, choose exchange or refund.
Ship it back
Free pickup within 24 hours. Or drop at any partner point.
Refund / swap
We inspect on arrival. Refund lands in 5–7 days, or swap ships the same day.
What can be returned
- Unworn & unwashed — all tags attached, original packaging intact.
- Request raised within 7 days of delivery.
- Clearance items (>50% off) — exchange only.
- Innerwear, socks, hygiene liners — not returnable.
Exchanges — what does it cost?
First size exchange on any item is free. A second exchange on the same item costs ₹100 (forward shipping). If your replacement size is out of stock, we’ll offer store credit or a refund — your choice.
Colour swap is treated as a fresh order at the current sale price.
Refunds — how do I get my money back?
- Prepaid orders — back to your original payment method in 5–7 working days.
- COD orders — store credit instantly, or bank transfer in 3–4 working days.
- Bundle returns — return one item from a 2-pack and the retained item reverts to its single-item sale price.
Damaged, defective or wrong item
Email support@grip-x.com within 48 hours of delivery with photos and your order number. We cover pickup and ship a replacement or full refund — whichever you prefer. No restocking fee, ever.
What can’t be returned
- Innerwear, socks, hygiene liners.
- Gift cards and digital products.
- Any item that’s been washed, worn beyond a fit-check, or altered.
International orders
Refunds are supported — you cover return shipping. Duties and taxes paid at import are non-refundable (set by the destination country). We’ll help you file a duty-refund claim with your customs office — just email us.
Still stuck? Talk to a human
Email support@grip-x.com, WhatsApp us, or use the contact form. Reply to any order email to attach photos — it stays on the same thread.