Policy

Returns & exchanges

Simple rules, no fine print. Raise a request below in two minutes.

Last updated October 2026
Return window7 daysFrom delivery.
Exchange or returnFree onceOne per item. Pickup and reshipping on us.
Refund2–3 daysBusiness days, prepaid, after QC. COD: 5–7 days to UPI or bank.
1

Tell us

Fill the request form below — two minutes, and we pull up your order.

2

We pick it up

Free, within 3–5 business days. It reaches us 3–5 business days later.

3

QC, then refund or new size

Once it passes QC: prepaid refund in 2–3 business days, COD in 5–7, or the new size ships.

Request form

Raise a return or exchange

Two minutes. We confirm on WhatsApp or email within 24 hours and book the pickup.

Step 1

First, let us pull up your orders

Log in and everything fills itself.

You will get a code on the email you ordered with — no password to remember, nothing to type here. It signs you in across the whole site, so My Orders and your tracking work too.

Checked out as a guest? That is fine — log in with the same email and your order will be there.
Log in to see your orders →

You will come straight back to this page. No longer have that email? Write to us and we will raise it for you, usually within 24 hours.

What we take back

  • Unworn, unwashed, tags on, original packaging.
  • Within 7 days of delivery.
  • One free exchange or return per item.
  • Damaged, defective or wrong item: tell us within 48 hours, with your unboxing video.
  • Clearance items: exchange only.
One free exchange or return — what does it mean?
  • Each item gets one free move: a size exchange or a refund. Pickup and reshipping free.
  • Exchanged and still not right? You can still return it for a full refund of the item price — ₹120 goes towards return shipping that time.
  • Size out of stock? Full refund, straight back to you. No store credit.
  • Want a different colour? Exchanges are size-only, so return this one (your free move) and order the colour you want fresh at today's price — both can run the same day.
How do I get my money back?

Always back to you, never store credit. Starts the moment the item passes QC.

  • Prepaid — same card, UPI or wallet, 2–3 business days. Nothing more needed from you.
  • COD — to the UPI ID or bank account you give in the form, 5–7 business days.
  • Bundles — the pieces you keep move to their single-item price and you get the difference. E.g. 2 for ₹1,998, return one, keep a ₹1,299 item: ₹699 back.
Damaged, defective or wrong item?

Our mistake, our cost — and your free move stays intact. Raise it in the request form within 48 hours of delivery and upload your unboxing video there; we review it ourselves, usually the same day. Replacement or full refund — your call.

When do you need an unboxing video?

Only for a damaged, defective or wrong item — it is what lets us say yes the same day. A size exchange or a plain return needs no video at all.

If you are claiming one: one continuous take, starting before the seal is cut with the shipping label and tracking number readable, then the product front and back — no cuts, pauses or edits. You upload it right in the form; it goes straight to our secure store, we review it ourselves and delete it within 30 days of your request closing.

Not returnable
  • Washed, worn beyond trying on, or altered.
  • Gift cards.
Already raised a request, or need help?

Every request gets a ticket number (GX-R-…) in your confirmation — quote it and we pick up right where we left off: wecare@gripx.in, WhatsApp +91 88002 23301, or the contact form.

Contact support