Terms of service

Last updated: 22 September 2026

1. About us and these Terms

This website, gripx.in (the “Website”), is owned and operated by GRIP-X International Private Limited, a company incorporated under the Companies Act, 2013, trading as “GRIP-X” (“GRIP-X”, “we”, “us”, “our”), with its registered office at E-67/B, Shastri Nagar, Delhi – 110052, India.

These Terms of Service (“Terms”) govern your use of the Website and every purchase you make on it. They are an electronic record under the Information Technology Act, 2000 and form a binding contract between you and us without needing a physical or digital signature. By using the Website or placing an order, you agree to these Terms and to our Privacy Policy and Refund Policy, which form part of these Terms. If you do not agree, please do not use the Website.

2. Eligibility

You must be at least 18 years old and competent to contract under the Indian Contract Act, 1872 to place an order. If you are under 18, you may use the Website only with the involvement of a parent or legal guardian, who is responsible for any order placed.

3. Your account

  • You are responsible for keeping your login details confidential and for activity under your account.
  • Please provide accurate, current and complete information and keep it up to date.
  • Tell us immediately at wecare@gripx.in if you suspect unauthorised use of your account.
  • We may suspend or close an account, giving reasons where practicable, if it is used for fraud, misuse of offers, returns or Cash on Delivery, or any breach of these Terms.

4. Products, colours and sizing

  • We take care to show our products — including colour, texture and fit — as accurately as we can. Colours can appear different depending on your screen, device settings and lighting, so the shade you receive may vary slightly from what you see on screen. Minor variations of this kind are not a defect.
  • Product details are listed on each product page. Our Size Guide gives body measurements to help you choose; fit is also a matter of personal preference, and a size that does not fit as you hoped is handled under our Refund Policy (see section 10).
  • Our products are activewear and apparel for general fitness and everyday use. Descriptions of performance features — such as compression, opacity, moisture-wicking or shape retention — describe performance under normal use and care. Our products are not medical devices and are not intended to diagnose, treat or prevent any medical condition.
  • Product pages show the country of origin and the maximum retail price inclusive of all taxes.

5. Prices and offers

  • All prices are in Indian Rupees (INR) and include applicable taxes (GST) and delivery within India, unless stated otherwise. The total amount payable is shown in your cart and at checkout before you pay. The amount shown at checkout when you confirm your order is the amount you pay.
  • Offers. Offers and discounts apply only on the terms stated for that offer, and only as reflected in your cart and at checkout before you pay. Unless an offer says otherwise, offers cannot be combined, have no cash value and cannot be transferred. We may change or withdraw an offer at any time; this does not affect orders already placed.
  • Quantity-based (bundle) pricing. Where you receive a discount for buying several items together and later return some of them, the discount is recalculated on the items you keep. Items you keep are charged at the price that applies to the quantity retained, and the difference is adjusted against your refund.
  • Prepaid discounts. Any discount offered for paying online applies only to orders paid in full online and does not apply to Cash on Delivery orders.
  • Pricing and listing errors. Despite our care, a product may occasionally be listed at an incorrect price or with incorrect details because of a technical or typographical error. If this happens, we may cancel the affected order, even after confirmation, and will refund the full amount paid. We will inform you before doing so. We will not cancel an order merely because we changed a price after you ordered.

6. Orders and acceptance

  • When you place an order, you make an offer to buy. Our order confirmation acknowledges that we have received it. The contract for each product is formed when we dispatch it.
  • We may decline or cancel an order, and will refund in full any amount paid, if:
    • the product is out of stock or unavailable;
    • there is a pricing or listing error (see section 5);
    • we cannot deliver to the address or pincode provided;
    • we reasonably suspect fraud, unauthorised payment or misuse of an offer;
    • the order appears to be for resale or other commercial purposes, including unusually large quantities — our products and offers are intended for personal use; or
    • the order does not meet the conditions of an offer applied to it.
  • If we decline or cancel your order, we will inform you and refund any amount paid to your original payment method.

7. Cancellation by you

You may cancel an order free of charge at any time before it is dispatched, by writing to wecare@gripx.in or calling +91 88002 23301. Once an order has been dispatched it can no longer be cancelled; you may instead use the return and exchange options in our Refund Policy. We do not charge a cancellation fee.

8. Payment

  • We accept the payment methods shown at checkout, which may include UPI, debit and credit cards, net banking, wallets and Cash on Delivery (COD). Online payments are processed by third-party payment partners; we do not store your full card details.
  • Cash on Delivery. COD is available only for serviceable pincodes and may be subject to order-value limits. We may withdraw COD for an account, address or phone number where earlier COD orders were refused or not accepted at delivery without a valid reason, and may ask for online payment on future orders.
  • By paying, you confirm that you are authorised to use the payment method you have chosen.

9. Shipping and delivery

  • We deliver to serviceable pincodes across India. Delivery is included in the product price — there is no separate delivery charge on orders within India. Any charge that does apply (for example, a paid exchange under section 10) is shown to you before you pay.
  • Dispatch and delivery timelines shown on the Website are estimates and may vary with your location, courier capacity, weather, public holidays and other factors outside our control.
  • Please make sure your address and phone number are correct. Repeated refused or failed deliveries may lead to Cash on Delivery being withdrawn (see section 8).
  • Ownership of and risk in the products pass to you on delivery.

10. Returns, exchanges and refunds

Returns, exchanges and refunds are governed by our Refund Policy, which forms part of these Terms. In summary:

  • Window: requests must be raised within 7 days of delivery, from My Orders in your account.
  • Condition: items must be unworn and unwashed, with all tags attached and the original packaging intact.
  • Exchanges: your first size exchange on any item is free. From the second exchange on the same item, you either pay twice the forward-shipping charge — ₹200 (₹100 for the pickup + ₹100 to ship the new size) — or return the item for a refund instead.
  • Repeated returns: a third or later return within 90 days carries a ₹150 return-shipping charge, deducted from the refund.
  • Not returnable: innerwear, socks and hygiene liners. Clearance items (more than 50% off) are eligible for exchange only.
  • Damaged or wrong item: tell us within 48 hours of delivery at wecare@gripx.in or through My Orders, with photos and a complete unboxing video that shows the outer packaging being opened. Defective and wrong-item returns are always free — we cover pickup and charge no restocking fee.
  • Refunds: prepaid orders are refunded to the original payment method, and COD orders by store credit or bank transfer, within 5–7 working days after we receive and check the item.

Nothing in these Terms or the Refund Policy affects your statutory right to a refund, repair or replacement for goods that are defective, deficient, spurious or not as described, or that are delivered late, under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

11. Reviews and content you submit

If you submit reviews, photos, videos or other content, you confirm that it is genuine, based on your own experience and yours to share. You grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, display and adapt it to operate and promote GRIP-X, crediting you where reasonable. You must not submit content that is false, misleading, unlawful, abusive or that infringes anyone’s rights. We may moderate or remove content, and will not alter a review in a way that changes its meaning.

12. Intellectual property

All content on the Website — including the GRIP-X name and logo, GripLock™, product designs, photographs, text and graphics — is owned by or licensed to GRIP-X International Private Limited and protected under the Trade Marks Act, 1999, the Copyright Act, 1957 and other applicable laws. You may not copy, reproduce, modify, distribute or use it for any commercial purpose without our prior written consent.

13. Acceptable use

You agree not to:

  • use the Website for any unlawful or fraudulent purpose;
  • place false or fraudulent orders, or misuse offers, discounts, Cash on Delivery, returns or exchanges;
  • buy products for resale or commercial distribution without our written consent;
  • copy, scrape or harvest content or data from the Website by automated means;
  • interfere with the security or operation of the Website, or introduce malicious code; or
  • impersonate any person or misrepresent your identity.

14. Disclaimer

To the extent permitted by law, the Website is provided on an “as is” and “as available” basis, and we do not guarantee that it will always be available, uninterrupted or error-free. This does not limit any warranty or guarantee that applies to our products under law.

15. Limitation of liability

To the extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss — including loss of profit, data or opportunity — arising from your use of the Website or our products, and our total liability for any claim relating to an order is limited to the amount you paid for the products concerned.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited by law, including liability under the Consumer Protection Act, 2019 for defective products or deficiency in service, or liability for fraud.

16. Indemnity

You agree to indemnify GRIP-X International Private Limited and its directors, employees and agents against any claims, losses, liabilities and reasonable costs arising from your breach of these Terms, your misuse of the Website, or your violation of any law or third-party right.

17. Events beyond our control

We are not responsible for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, epidemics, government action, strikes, disruption of transport or courier services, or failures of power, internet or payment networks. We will keep you informed and, where an order cannot be fulfilled, refund any amount paid.

18. Privacy and communications

We handle your personal data as described in our Privacy Policy. By sharing your contact details, you agree to receive transactional messages about your orders by email, SMS, WhatsApp or phone. We send marketing messages only with your consent, and you can opt out at any time.

19. Grievance redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, complaints are handled by our Grievance Officer. You can raise a complaint by writing to wecare@gripx.in with the subject line “Attention: Grievance Officer”, by calling +91 88002 23301, or through our Contact page. We will acknowledge your complaint within 48 hours and resolve it within one month of receiving it.

20. Governing law and disputes

These Terms are governed by the laws of India. If you have a concern, please contact us first — we will try to resolve it quickly through our grievance process. Subject to the next paragraph, the courts at Delhi, India have jurisdiction over any dispute arising out of or in connection with these Terms.

Nothing in these Terms limits your right as a consumer to file a complaint before the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, including at the place where you reside or work.

21. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised “Last updated” date and will apply to orders placed after that date. Orders already placed are governed by the Terms in force when they were placed.

22. General

  • If any part of these Terms is found invalid or unenforceable, the rest remains in effect.
  • If we do not enforce a right, that is not a waiver of it.
  • You may not transfer your rights under these Terms without our consent. We may transfer ours to an affiliate or a successor to our business, provided your rights are not reduced.
  • These Terms, together with the policies referred to in them, are the entire agreement between you and us on their subject matter.

23. Contact us

GRIP-X International Private Limited (trade name: GRIP-X)
GSTIN: 07AANCG3637P1ZX
Registered office: E-67/B, Shastri Nagar, Delhi – 110052, India
Email: wecare@gripx.in
Phone / WhatsApp: +91 88002 23301 (Mon–Fri, 10:30am–6:30pm IST)