Shipping policy

Last updated: 22 September 2026

Where we deliver

We deliver to serviceable pincodes across India. You can check your pincode on any product page before ordering. We do not currently ship outside India.

Delivery charges

Delivery is included in the product price. There is no separate delivery charge on orders within India, for both prepaid and Cash on Delivery orders.

Dispatch and delivery time

• Orders are usually dispatched within 24 hours on working days (Monday to Saturday, excluding public holidays).
• Delivery usually takes 3–7 working days after dispatch, depending on your location. Remote areas may take longer.
• These timelines are estimates. Delays can happen because of courier capacity, weather, public holidays or other events outside our control. We will keep you informed if your order is delayed.

Tracking

Once your order is dispatched, we send the tracking details by email, SMS or WhatsApp. You can also track it from My Orders in your account.

Delivery attempts and refused orders

Please make sure your address and phone number are correct. The courier will attempt delivery and may contact you to confirm. If delivery fails after repeated attempts, or a Cash on Delivery order is refused, the order is returned to us and cancelled. We may then withdraw Cash on Delivery for future orders from that account, address or phone number.

Damaged or tampered package

If the package looks damaged or tampered with, please refuse delivery or record a complete unboxing video. Tell us within 48 hours of delivery at wecare@gripx.in, and we will arrange a replacement or refund under our Refund Policy.

Contact

GRIP-X International Private Limited (GRIP-X), E-67/B, Shastri Nagar, Delhi – 110052, India · wecare@gripx.in · +91 88002 23301 (Mon–Fri, 10:30am–6:30pm IST)