Refund policy

Returns & exchanges — GRIP-X

7 days. Return or exchange within 7 days of delivery. One free exchange or return per item. Refunds go back to you — prepaid orders to the original payment method, COD orders to your bank or UPI — after the item passes QC. No store credit.

How to request

  1. Open gripx.in/pages/returns-exchanges and fill the request form with your order number, registered mobile number and registered email — we pull up your order
  2. Choose exchange (size only), return, or damaged / wrong item, and upload your unboxing video in the form. The video is required with every request: one continuous take, starting before the seal is cut with the shipping label and tracking number readable, then the product front and back
  3. You receive a ticket number (GX-R-…) by email straight away. One request is open per order at a time — anything you want to add goes on the same ticket
  4. Free doorstep pickup is arranged within 3–5 business days of approval; the item usually reaches us 3–5 business days after pickup
  5. Every item is checked on arrival. Refunds settle after QC approval — prepaid in 2–3 business days, COD in 5–7 business days. Exchanges ship after QC approval

Fees

  • One exchange or one return on any item — free. Pickup and reshipping are on us
  • Returning an item after you have already exchanged it — ₹120 towards return shipping, payable when the pickup is booked (we send the payment details). The item itself is refunded in full
  • Defective or wrong-item returns — always free, and they don't use up your free exchange or return

Refunds

  • Prepaid orders — to the same card, UPI or wallet you paid with, within 2–3 business days of QC approval
  • COD orders — bank transfer or UPI within 5–7 business days of QC approval; account details are collected when you raise the request
  • Store credit is not issued in place of a refund
  • Bundle orders — if you return one item from a set, the items you keep are re-priced at their single-item price and the difference is refunded (e.g. two items for ₹1,998, one returned, a ₹1,299 item kept → ₹699 refunded)

Exchanges

  • Exchanges are for size only. A different colour is a return of the original item plus a fresh order at the current price
  • If the requested size is out of stock, a full refund is issued

Eligibility

  • Unworn, unwashed, tags attached
  • Request within 7 days of delivery
  • Original packaging intact
  • Unboxing video uploaded with the request (see above). We review it ourselves and delete it within 30 days of the request closing
  • One exchange or one return per item
  • Innerwear, socks, hygiene liners — non-returnable
  • Clearance (>50% off) — exchange only

Damaged / wrong item: raise it in the request form within 48 hours of delivery. The unboxing video you upload there — showing the sealed outer packaging being opened — is the proof for the claim. We cover pickup, no restocking fee, and it does not use up your free exchange or return.